TERMS OF SERVICE

Effective Date: 20/7/2024

Welcome to Thermal Wellness

These Terms of Service ("Terms") govern your use of the Thermal Wellness website (the "Site") and our services. By accessing or using our Site and services, you agree to these Terms. If you do not agree with these Terms, please do not use our Site or services.

**1. Definitions

  • "Thermal Wellness" refers to Thermal Wellness Ltd., including its subsidiaries and affiliates.

  • "Services" refers to all services offered by Thermal Wellness, including but not limited to infrared sauna therapy, cold plunge therapy, and halo salt brick therapy.

  • "User" or "You" refers to any individual who accesses or uses the Site or Services.

**2. Service Description

Thermal Wellness provides advanced recovery and wellness services, including:

  • Infrared and Finnish sauna therapy

  • Cold plunge therapy

  • Halo salt brick therapy

All Services are subject to availability and may change based on our operational needs. Detailed descriptions and benefits of each service are available on our Services Page.

**3. Booking and Payment

  • Booking: To book a session, you must use our online booking system or contact us directly. Bookings are subject to availability.

  • Payment: Payment is required at the time of booking through our secure payment gateway. We accept major credit and debit cards. All prices are listed in GBP and are inclusive of VAT unless stated otherwise.

  • Cancellation and Refunds: Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund. Cancellations made within 24 hours may incur a cancellation fee. Please refer to our Cancellation Policy for detailed information.

**4. User Obligations

  • Eligibility: You must be at least 18 years old to book and use our Services. If you are under 18, you must have parental or guardian consent.

  • Health and Safety: You are responsible for disclosing any medical conditions or health concerns before using our Services. It is your responsibility to consult with a healthcare provider if you have any health issues that may affect your use of our Services.

  • Conduct: You agree to use our Services in a respectful manner and to comply with all applicable laws and regulations. Any disruptive or harmful behavior may result in termination of your access to our Services.

**5. Limitation of Liability

  • General Limitation: To the fullest extent permitted by law, Thermal Wellness shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of our Services.

  • Health Risks: While we take reasonable measures to ensure the safety and effectiveness of our Services, you acknowledge that there are inherent risks associated with sauna therapy, cold plunge therapy, and halo salt brick therapy. By using our Services, you accept these risks and agree to hold Thermal Wellness harmless from any claims related to these risks.

**6. Intellectual Property

  • Ownership: All content on the Site, including text, graphics, logos, and images, is the property of Thermal Wellness or its licensors and is protected by intellectual property laws.

  • Usage: You may not reproduce, distribute, or modify any content from the Site without prior written consent from Thermal Wellness.

**7. Privacy Policy

Your use of our Services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

**8. Accessibility Statement

We are committed to making our website accessible to individuals with disabilities. If you encounter any accessibility issues, please contact us, and we will work to address them.

**9. Service Descriptions and Guarantees

We provide detailed descriptions of our Services on our Services Page. We do not guarantee specific results, as individual experiences may vary.

**10. User Account Management

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

**11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or practices of these websites. Use of third-party links is at your own risk.

**12. Force Majeure

Thermal Wellness shall not be liable for any failure to perform its obligations under these Terms if such failure is due to circumstances beyond its control, including but not limited to natural disasters, war, or other significant events.

**13. Dispute Resolution

Any disputes arising from your use of our Site or Services will be resolved through mediation or arbitration in accordance with the laws of England and Wales.

**14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

  • Email: info@thermal.health

  • Phone: +44 (0)7564041148

  • Address: Thermal, Located at Everyday Athlete Gym, 100 Borron Street, Port Dundas, G4 9XG

**15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

**16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Site, constitute the entire agreement between you and Thermal Wellness regarding your use of our Site and Services.

**17. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

**18. User-Generated Content

Any content submitted by users, such as reviews or comments, remains the property of the user but grants Thermal Wellness a non-exclusive, royalty-free license to use, reproduce, and display such content on our Site.